Travel plans change. So that we can hold vehicles and drivers for every guest who books, the following cancellation terms apply to all Sunride Premium Transfers bookings.
Transfers and day tours have different notice periods, because a tour commits a vehicle, a driver and a route for the whole day. Find yours below.
Cancel more than 24 hours before your pickup time and you pay nothing.
Cancel more than 72 hours before departure and you pay nothing.
01Airport & private transfers
- Free cancellation — cancellations made more than 24 hours before the scheduled pickup time are eligible for a full refund.
- Late cancellation — cancellations made less than 24 hours before the scheduled pickup time are non-refundable, and the full booking amount remains payable.
- No-show — if the passenger does not appear at the agreed pickup location and time without prior notice, the booking is treated as a no-show. The full booking amount remains payable and no refund is issued.
- Booking amendments — requests to change the pickup time, date, location or other details are subject to availability and should reach us as early as possible. We make every reasonable effort to accommodate changes, but they cannot be guaranteed.
- Flight delays — for airport pickups we monitor flight arrivals, and your driver adjusts the pickup time accordingly at no additional charge, provided the flight details given at the time of booking are accurate.
02Day tours
- Free cancellation — cancellations made more than 72 hours before the scheduled tour departure are eligible for a full refund.
- Late cancellation — cancellations made within 72 hours of the scheduled departure are non-refundable.
- No-show — guests who do not arrive at the designated meeting point at the scheduled time without prior notice are treated as no-shows. No-shows are non-refundable and 100% of the tour price remains payable.
- Booking changes — requests to change the tour date or time are subject to availability and should be made as early as possible. We do our best to accommodate changes, but they cannot be guaranteed.
- Weather & force majeure — if we cancel a tour because of adverse weather, safety concerns or other circumstances beyond our control, you may choose an alternative tour or date, subject to availability, or a full refund.
03If we cancel
If we are unable to provide a booked service because of unforeseen circumstances, you receive a full refund or, where possible, an alternative transfer or tour. You are never left out of pocket for a cancellation we make.
04Refunds
Payment is arranged directly with our team — the website itself takes no payment. Where a booking has already been paid for and a refund is due, we return it by the same route the payment was made, within 5–10 business days of the refund being agreed.
05How to cancel or change a booking
Email or call us with your name and travel date, and we will confirm the cancellation or change in writing. We are reachable 24 hours a day.
The notice period is counted from the moment your message reaches us, so please contact us directly rather than replying to an automated confirmation.
Cancel or ask a question
By confirming your booking you acknowledge that you have read and accepted this Cancellation Policy. If anything here is unclear, ask us before you book: